Cannot retrieve batch input from RTE Entity Multiple Input Script Operation

[DharshaniR]

This is the script I am using to log the input source fields(Action and IncidentNumber) in RTE entity mappings. I am able to get the log for ticket number but not for action. Any weird reason why?

(function(batch, output) {

for (var i = 0; i < batch.length; i++) {

var a = batch[i].u_action;

var b = batch[i].u_ticketnumber;

gs.log('RTE PD:a ' + a);

gs.log('RTE PD:b ' + b);

})(batch, output);

[Bernard295C]

---

@DharshaniR wrote:

This is the script I am using to log the input source fields(Action and IncidentNumber) in RTE entity mappings. I am able to get the log for ticket number but not for action. Any weird reason why?

(function(batch, output) {

for (var i = 0; i < batch.length; i++) {

var a = batch[i].u_action;

var b = batch[i].u_ticketnumber;

gs.log('RTE PD:a ' + a);

gs.log('RTE PD:b ' + b);

})(batch, output);

---

Hello!

If the script isn't logging the u_action field, check the field name for accuracy, ensure it has values, confirm script scope, and verify batch data. Logging the entire batch element might help identify the issue:

javascript
gs.log('RTE PD:Batch Element ' + JSON.stringify(batch[i]));
I hope this helps!

[DharshaniR · Accepted solution]

Hello @Bernard295C , thanks for your input. I verified the batch data, it was just fine.

I identified the issue was with the order of the script, that the batch input (u_action) was successfully captured in the log of the first script that got executed. So changing the order worked for me.

[Bernard295C]

Hello!

I trust this answer will be of great help! 

Best Regards,

My Results ATT