Issue with Problem record pop-up

R_52
Tera Guru

Hi Team,

 

I am facing some issue with Problem record, when ever I click the '-' minus button then it is getting shrinked. Can you please help me out how to control it ?

 

R_52_0-1742281716976.png

 

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@R_52 

that's expected OOB behavior and when you click + it will expand.

What do you require?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

In my PDI, it is not shrinking horizontally. Instead, it is greyed out after it reaches to minimal level. 

@R_52 

the + and - will be grayed out after particular limit.

This is OOB behavior for HTML field

check this

html field.gif

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Rohit  Singh
Mega Sage

Hi @R_52 ,

 

This is OOB behavior of the system where  '-' minus is for minimize and '+' is for maximize.

 

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

 

Regards,
Rohit