Issue with Problem record pop-up
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03-18-2025 12:08 AM
Hi Team,
I am facing some issue with Problem record, when ever I click the '-' minus button then it is getting shrinked. Can you please help me out how to control it ?
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03-18-2025 12:16 AM
that's expected OOB behavior and when you click + it will expand.
What do you require?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 01:09 AM
In my PDI, it is not shrinking horizontally. Instead, it is greyed out after it reaches to minimal level.
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03-18-2025 03:12 AM
the + and - will be grayed out after particular limit.
This is OOB behavior for HTML field
check this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-18-2025 01:05 AM
Hi @R_52 ,
This is OOB behavior of the system where '-' minus is for minimize and '+' is for maximize.
If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.
Regards,
Rohit