Issue with 'Rollback To' in Workflow

Community Alums
Not applicable

‎06-10-2024 04:21 AM

Hi All,

I have a scenario, where I have 3 group (A, B, C) approvals under 'Approval Coordinator'. So, if any member in any of the groups reject, it should roll back and come to 'Approval Coordinator' requesting for the re-approval. 

A member from the group A rejects the approval. It is rollbacking and requesting for the approval from the same group A. Rest B, and C are getting 'No Longer Required'. Why is that? Shouldn't it make all the group members from A, B, and C as 'Requested'? Also under the 'Group Approvals' tab, why is that B, and C are showing as 'Approved' while A is showing as 'Requested'?

 

Requests.PNGGroup Approvals.PNGWorkflow.PNG

 

Regards

Suman P.

0 Helpfuls
  • 366 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-10-2024 05:06 AM

Hi @Community Alums 

 

It is OOTB , in case of  Change module. Once an approval is rejected, it will (change ) go backt to new state and for other it will be cancelled. I will say dont change , bcz it is complicated in nature and may impact other approval as well. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************