Issue with Scripted Event Handler

[Community Alums]

I'm trying to use a script in the "Link to destination" event handler.

Use case is I want a referenced knowledge article to link out using the  'kb_view'  page route instead of the 'record' routing.   Linking from a Simple List. 

I tried hardcoding the  route and field paramaters, and I couldn't get the script to link out. If I fallback to the form, then I can use either 'record' or 'kb_view', but can't make it conditional.

I've also tried using the event.payload.params.table  instead of event.payload.table and that didn't work either.

function evaluateEvent({api, event}) {

    var routeSelect = '';
    if (event.payload.table == 'kb_knowledge') {
        routeSelect = 'kb_view';
    } else {
        routeSelect = 'record';
    }



    return {
        route: routeSelect,
        fields: {
            'table': event.payload.table,
            'sysId': event.payload.sys_id
        },
        params: null,
        redirect: null,
        passiveNavigation: null,
        title: null,
        multiInstField: null,
        targetRoute: null,
        external: null
    };
}

 Thanks for any assistance.  -Aaron

[TT3]

What do you mean by "I'm trying to use a script in the "Link to destination" event handler". Are you trying to achieve that when user clicks on a KB article, it should show the article itself and not a list view?

[Community Alums]

I have a table shown in the Simple List component.   I have references fields on the table.  Most of them open fine with the 'record' route.  But instead of the standard KB article record, I want it to show the 'kb_view' route when the reference in that column is clicked instead of 'record'.

[Brad Tilton · Accepted solution]

Hi Aaron,

A couple of things here. The first is that I'm sure you know the names of your routes, but when I spin up a new workspace the default route name for the kb page is actually 'kb' rather than 'kb_view' so I would double check that to make sure.

The bigger issue is that it appears there may be a defect in San Diego around scripting the link to destination event handler where it doesn't work while using the form view does work. There is a workaround, which is to run a cache.do on your instance. I was able to replicate both this error (using your script with kb instead of kb_view) and then it worked after I cleared the cache on that instance.

Just a quick disclaimer that clearing the cache is something you want to be careful about, especially in production instances as the instance will run a little slower for a bit.

[Community Alums]

Thanks Brad, that did it.   

The route is 'kb_view'  this is a demo instance that's been upgraded for about 4 releases, so perhaps that's new change in San Diego.

It appears that you have to do a cache.do  after each modification/save of the script as well.   Anything I should do to submit this defect?

I also modified targetRoute: 'current'   to open in sub tab and it's working great.

Thanks,

Aaron