Issue with ServiceNow JIRA integration

Pragati Dwivedi
Tera Contributor

Hi All,

 

I am currently working on a ServiceNow- JIRA outbound integration using the JIRA Spoke.

 

I have configured the credentials successfully and created a flow. Inside the flow, I am able to fetch the Project Name from JIRA without any issue. However, when I test the flow, I receive an error stating: “Project ID cannot be empty.”

 

The strange part is that both the Project ID and Issue ID are visible in the input/output data, but the error still appears.

Please refer to the screenshot below for more details.

 

Can anyone guide me on why this error is coming?

 

Thanks in advance!

1 REPLY 1

Karunakaran
Giga Guru

Hi @Pragati Dwivedi  Can you please share more information about the flow ?