Issue with theming
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12-31-2024 07:50 AM
I am having issues with getting my theme to show in mobile.
Next Generation is enabled (system property glide.ui.polaris.experience is true)
My style is built with the colors I want.
I created My theme with My style in it with an order of 100.
In mobile app builder for application "Now Mobile", I have my theme listed in Now Mobile > Mobile app config > Mobile theme
All mobile plugins are updated.
I cleared the cache.
I am still seeing the purple theme. Would anyone have any idea what I may be missing?
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01-01-2025 01:16 AM
Hi @abrahams,
Try creating a theme in the table named "UX Themes (sys_ux_theme)" and check.
Refer the support article for reference below and see if this works for you or not:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1346289
Regards,
Shloke
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01-02-2025 07:48 AM
I placed a HI ticket on this as our system doesn't match documentation and creating our own theme doesn't appear to work.
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01-03-2025 05:28 AM
What is the current status on that?
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01-06-2025 06:12 AM
The ServiceNow dev team mentioned that mobile platform no longer uses sys_sg_client theme. Theming for the mobile applications is controlled by the "mobile theme" field on the "mobile app config" record. Mobile themes are pulled from sys_ux_theme records, those records can be managed using the Theme Builder product.
