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Issue with user impersonation

Ramkumar Thanga
Mega Sage

‎09-24-2024 07:50 AM

Hi All,

 

I have impersonated as a user who is active in the system. While trying to look into the profile. It displays as "Record not found". But the URL points to the corresponding user record which I impersonated.

 

What causes this ? Any idea ?

 

Thanks!
Ramkumar Thangaraj

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-24-2024 07:54 AM

Hi @Ramkumar Thanga 

 

Do you have domain separate system? Might be domain get change or please check the while going back in right scope.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Ramkumar Thanga
Mega Sage
In response to Dr Atul G- LNG

‎09-24-2024 08:15 AM

Hi,

 

It is not domain seperated.

 

Thanks!

Ramkumar

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Ramkumar Thanga

‎09-24-2024 08:21 AM

Try to logout and try to reproduce this issue. It might be some changes in backend on that user role. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ramkumar Thanga
Mega Sage
In response to Dr Atul G- LNG

‎09-24-2024 09:00 AM

Yeah I tried, but the issue persists.

 

Thanks!

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