Issue with user impersonation
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09-24-2024 07:50 AM
Hi All,
I have impersonated as a user who is active in the system. While trying to look into the profile. It displays as "Record not found". But the URL points to the corresponding user record which I impersonated.
What causes this ? Any idea ?
Thanks!
Ramkumar Thangaraj
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09-24-2024 07:54 AM
Do you have domain separate system? Might be domain get change or please check the while going back in right scope.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-24-2024 08:15 AM
Hi,
It is not domain seperated.
Thanks!
Ramkumar
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09-24-2024 08:21 AM
Try to logout and try to reproduce this issue. It might be some changes in backend on that user role.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-24-2024 09:00 AM
Yeah I tried, but the issue persists.
Thanks!