We created an Inbound Email Flow on forwarded email, with flow designer, to send email replies to users that are not in the ServiceNow user table. We created several variations of Triggers and tested. The flow "Test" worked without errors, but when sending an email to the dev instance the email type always sets to received-ignored and never sends the email to the orginal sender. Any thoughts on how we can get this to work with Flow Designer?
You may not have outbound email sending enabled on your instance, check the instance properties. Make sure you clear your outbox before enabling or you may get a A LOT of emails getting sent out. You should also consider specifying an email address so that the emails only get sent to one person. It's important to take where enabling email on non-production instances, especially if there is customer data in there, we don't want emails being sent out from DEV.
The original email is being captured and the conditions are being met based on the test.
