Issues with Inbound Email Flow Designer and sending email to users not in ServiceNow user table

[Dione]

We created an Inbound Email Flow on forwarded email, with flow designer, to send email replies to users that are not in the ServiceNow user table. We created several variations of Triggers and tested. The flow "Test" worked without errors, but when sending an email to the dev instance the email type always sets to received-ignored and never sends the email to the orginal sender. Any thoughts on how we can get this to work with Flow Designer?

[Ethan Davies]

Have you tried re-processing the email to see if it triggers your Flow?I t's possible that the email was ignored the first time due to a temporary issue with the email server or the ServiceNow instance.

It is possible that your email is being ignored because of a duplicate ID as well, enable System Property glide.email.debug is set to type true|false and value true, re-process your email, and check the logs to see if they provide you with any new insights.

Also, what is the thinking between having a condition in your outbound email to received-ignored, is there a reason for this or is this just for testing your current issue?

[Dr Atul G- LNG]

Hi @Dione 

If you are trying in PDI , than Due to security issue Inbound and Outbound email are stopped in PDI. So it will not work. 

If in client instance, please check the Inbound and Outbound email properties and check email accounts set up correctly. 

[Dione]

Hi Atul

Not using PDI. Email properties are set up correctly.