Issues with Transfer HR case

sujan0119
Tera Expert

‎06-11-2025 04:20 AM

When using the Transfer HR case functionality in ServiceNow to transfer HR cases , We are getting to see this below screen. This is coming up after the instance was upgraded to Yokohama version. Please suggest.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-11-2025 04:22 AM

Hi @sujan0119 

Your screenshot is quite faded, but I think it’s the same way to tab the case. You can check the release notes to see if anything else was added and try repairing the HRSD plugin.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎06-11-2025 08:22 AM

Try to repair plugin and check is anything new in Yokohama for transfer case

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎06-11-2025 04:53 AM

@sujan0119 

image is not clear.

Is this coming after upgrade?

Is this coming for all users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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sujan0119
Tera Expert
In response to Ankur Bawiskar

‎06-11-2025 08:14 AM - edited ‎06-11-2025 08:14 AM

Hi Ankur,

So, It's a big circle coming on the screen.
Yes it is coming after the upgrade. We have recently upgraded from Washington to Yokohama. 

Yes, this is showing for all the users.

Regards,

Sujan

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