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It is not possible to set read only fields for Standard Change Request

An6
Tera Contributor

Has anyone of you, when implementing a Standard Change request, had a problem with the lack of displaying read only fields when creating a Change Request?
In the Standard Change properties I set which fields should be read only and should not allow editing, but when I try to create a Standard CR, all fields are editable.

I have checked other UI Actions and tried to limit them so that they do not work on Standard CR, but despite this, the fields are still editable.

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6 REPLIES 6

Musab Rasheed
Tera Sage

Hello,

It is set through client script, please follow below links you will get the answer.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694722

https://www.servicenow.com/community/developer-forum/make-change-fields-read-only-based-on-standard-...

Please hit like and mark my response as correct if that helps
Regards,
Musab

I found this script but it doesn't help me much...

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Below article has the solution, you need to understand and modify accordingly.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694722

Please hit like and mark my response as correct if that helps
Regards,
Musab

on my form the type 'Standard' is visible so this solution does not help.