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Item name and show workflow link is missing in RITM

sayan3
Tera Contributor

‎01-09-2024 07:47 AM

hello everyone,
in dev instance we found item name is empty along with show workflow link is missing in RITM.
Note: though REQ is approved.
What could be cause in this case, what needs to be done?
Please help.
@
Thanks in advance,
Sayan

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8 REPLIES 8

Anurag Tripathi
Mega Patron
Mega Patron

‎01-09-2024 07:50 AM

Workflow didn't attach, this would result in show workflow link missing.

 

Was RITM created? 

-Anurag
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sayan3
Tera Contributor
In response to Anurag Tripathi

‎01-09-2024 07:56 AM

yeah, workflow isn't attached, related links show workflow is missing

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-09-2024 07:50 AM

Hi @sayan3 

 

Provide some screenshot where are you checking?

 

check the view you are in now, Hope you are in Default view not in Self Service. 

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sayan3
Tera Contributor
In response to Dr Atul G- LNG

‎01-09-2024 07:58 AM

yes in default view.
1. item field is empty , catalog item name isn't there.
2. under related link , show workflow missing, seems workflow is not getting attached.
in RITM.

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