Item name and show workflow link is missing in RITM

sayan3 · ‎01-09-2024

hello everyone,
in dev instance we found item name is empty along with show workflow link is missing in RITM.
Note: though REQ is approved.
What could be cause in this case, what needs to be done?
Please help.
@
Thanks in advance,
Sayan

Dr Atul G- LNG · ‎01-09-2024

Screenshot please.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · ‎01-09-2024

Share screen shot @sayan3

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎01-09-2024

@sayan3

Are you sure you have attached a published workflow to your catalog item?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sayan3 · ‎01-09-2024

yes its published workflow, seems like all catalog item effected