ITIL member doesn't have ServiceNow Support dashboard access

[Rajveer]

Hello Expert,

ITIL member doesn't have ServiceNow Support dashboard access. As per screenshot , we can see "This dashboard hasn't been shared with anyone". How can resolve this issue

[Community Alums]

Hello @Rajveer 

"Please go through this article related to an ITIL member not having access to the ServiceNow Support dashboard."

 https://www.servicenow.com/community/itsm-forum/itil-user-can-not-view-shared-dashboard/m-p/782938

Please mark as helpful or if its resolved the issue mark as correct! 

[Rajveer]

Thanks. 

You can check the screenshot error. It's something Acl issue 

[Ayushi12]

Hi @Raj,OOTB ServiceNow Performance dashboard is only shared with the admin with view access.
Note:  ACLs are being evaluated for each record displayed in reports.

Please mark this response as correct or helpful if it assisted you with your question.

[AndersBGS]

Hi @Rajveer ,

Why do you want to share this with ITIL users? This is only for admins. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders