ITIL User is not able to view modules under application navigator

roopareddy
Kilo Contributor

‎11-13-2016 11:32 PM

A ITIL User is not able to view modules under application navigator. Navigation pane showing empty.

find_real_file.png

Can anyone tell me, why this is happening?.

All other ITIL users have no issues with application navigator.

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Rohit Sarkar1
Mega Guru

‎11-13-2016 11:46 PM

Untitled.png




Hello


Please try the following as shown in the above image.


If this does not work then you can try once re adding to the group in which the user belongs or to re add the role then restart the browser to check.



Thanks & Regards,


Rohit


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Deepak Kumar5
Kilo Sage

‎11-13-2016 11:46 PM

Try below stpes


Do /cache.do   on your instance.


Check the Bookmark for that user if url is very long for any bookmark. delete if any.


Check user preferences for that user of module.


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roopareddy
Kilo Contributor

‎11-14-2016 09:37 PM

Hi Rohit/ Deep,



It is still not working.
as you can see Filter navigation bar is missing. Couldn't do cache.do, no bookmarks. cleared browser history, no use.


Can anyone tell me   why filter navigation bar is missing?


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Deepa Srivastav
Kilo Sage
In response to roopareddy

‎11-14-2016 10:24 PM

append /cache.do after your instance name.. example:



https://YOURINSTANCENAME.service-now.com/cache.do...



If it doesn't get fixed by this also, I suspect it to be a ACL issue.



Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.


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