ITIL User Not Seeing Data After Table Dictionary Update

[Erica2]

Hello,

Current behavior: The list collection is displaying the numbers correctly. 

However, I would like to display the software name instead. I updated the table dictionary to set the Display property to true for the Software Name column. 

However, when I impersonate an ITIL user, no data is returned for them.

Any assistance would be greatly appreciated.

Thank you

[RaghavSh]

Check the Read ACL on the table list collector is getting data from.

ITIL role need to be added to the table level Read ACL.

If the issue has started after changing the display value to name then probably you may also need to provide itil role to table.u_name (field level) Acl

[Erica2]

Thank you, @RaghavSh 

After added an ITIL role on the table level and field level, still no matches found return: