ITIL User Sees Blank Page in Service Operations Workspace

Nofarec · a month ago

Hi everyone,

I have a user with the ITIL role who up until a few days ago, was able to access and view incidents, requests, and catalog tasks in the Service Operations Workspace. However, recently the workspace appears completely blank to him with blank content of the records. There were no changes to the user’s roles before this issue began.

Has anyone encountered this issue or have suggestions on how to resolve it?

Thanks in advance!

Dr Atul G- LNG · a month ago

It looks like a cache or role issue.
Try the following steps:

Assign the ITIL role.
Apply the SOW-specific role to ITIL user as well.
Also, repair the SOW plugin.
Then, log out and log back in.

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Nofarec · 4 weeks ago

Hi, thank you very much for your answer.
The user tried everything you mentioned, but it seems that the only thing that actually solved the problem was resetting the browser. I’m adding this comment to highlight that clearing the cache probably isn’t enough.
Thanks again for your help!

Nofarec · 4 weeks ago

Hi, thank you very much for your answer.
The user tried everything you mentioned, but it seems that the only thing that actually solved the problem was resetting the browser. I’m adding this comment to highlight that clearing the cache probably isn’t enough.