How can i pass user email address from incident form to MIM communication task recipient?

Ankit Kumar6
Tera Contributor

Hi Team,

I have a list field on the Incident form where multiple users can be selected. My requirement is: when multiple users are selected in this field, their email addresses should be passed to the "To" field of the MIM Workbench Communication Task as recipients.

Could you please guide me on how this can be implemented?

11 REPLIES 11

Ankur Bawiskar
Tera Patron
Tera Patron

@Ankit Kumar6 

see if this helps

Populate communication task BCC from Manage recipients in MIM workbench 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Ankur Bawiskar 

I Think in this script they are trying to copy the recipient from TO to BCC

Bhuvan
Tera Sage

@Ankit Kumar6 

 

Go to Task Communications Management → Administration → Recipients Lists → New and create using 'Dynamic Condition' method

 

Create a script that uses the logic of gliding on sourceTable and retrieve the list of recipients in an array. This recipient list can be added in Communication task to trigger MIM notifications.

 

Thanks,

Bhuvan

HI @Bhuvan  

Can you please help me with the code