ITIL users should be able to create sc_task

[Shwetha Shenoy]

Use case: ITIL users should be able to create sc_task manually for Joiner, Mover and Leaver RITMs and when the state is open (by clicking the NEW button found on the related list of sc_req_item table)

I created a write and create ACL on the sc_task table ( I can see the NEW button but when I click it, I get an info message stating Action not Authorised)

Please find the below screenshots of ACL's configured

[Dr Atul G- LNG]

Hi @Shwetha Shenoy 

This is what you expecting or what ? User is not able to raise a task.

[Shwetha Shenoy]

Hi @Dr Atul G- LNG,

I want the ITIL user to create sc_task manually only for Joiner, Mover and Leaver RITMs when the state is open. 

However, I am unable to achieve the use-case.

[Dr Atul G- LNG]

Hi @Shwetha Shenoy 

You can update this via List control and add condition in that.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692571

https://www.youtube.com/watch?v=3V6lszRGof4

This video will helpful.

[Shwetha Shenoy]

Hi @Dr Atul G- LNG 

Many thanks,

But this doesn't solve my use case.

My use-case is used to display the NEW button (available on the related list of sc_req_item) to ITIL user such that they are able to create sc_task manually under the following conditions ( i.e. - Joiner, Mover and Leaver RITMs when the state is open)

Thanks once again