ITOM Discovery !!

SandeepKSingh · 6 hours ago

What happens if Discovery identifies two CIs with the same serial number but different IPs?

Dr Atul G- LNG · 6 hours ago

Worth reading:

https://www.servicenow.com/community/itom-blog/discover-multiple-cis-with-the-same-serial-number-par...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Ravi Gaurav · 6 hours ago

Hi @SandeepKSingh

ServiceNow’s Identification and Reconciliation Engine (IRE) uses identification rules to determine uniqueness. If the identification rule includes serial number as a unique key, the second discovery run will update the existing CI (same serial) instead of creating a duplicate. If the IP is part of the identification rule too, and both differ, IRE will create a new CI since it can’t confirm they’re the same asset.

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Dr Atul G- LNG · 6 hours ago

Hi @SandeepKSingh

Worth reading:

https://www.servicenow.com/community/itom-blog/discover-multiple-cis-with-the-same-serial-number-par...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ravi Gaurav · 6 hours ago

Hi @SandeepKSingh

ServiceNow’s Identification and Reconciliation Engine (IRE) uses identification rules to determine uniqueness. If the identification rule includes serial number as a unique key, the second discovery run will update the existing CI (same serial) instead of creating a duplicate. If the IP is part of the identification rule too, and both differ, IRE will create a new CI since it can’t confirm they’re the same asset.

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/