ITSM Affected CI related list

Narmadha PR
Tera Contributor

Hi,

In any table, When I click on "Add" button in the Affected CI related list and when the "Company" is "Abc" then I want the "Add Affected CIs" list to show all the CI records without any filter.

Now if you see from the below attached screenshot the Add Affected CIs list filterd by Configuration class. I don't want the Add Affected CIs list to show the records based on the Configuration class filter.

NarmadhaPR_0-1751548921501.png

Please help me on this. So far I have tried modifying the OOB script include "AssociateCIToTask", but I couldn't make it work.

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Narmadha PR 

what did you try?

what filter you require?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar,

By OOB the Affected CI related list is filtering CI records based on the "Class" field. For example: If I select the  "Company" field as "abc" in the incident table. Then I click on "Add" button in the Affected CI related list, I want all the records in the "cmdb_ci" table to show up without any filtration. How should I do this?

@Narmadha PR 

check this link

Apply Filter to ADD Button on Impacted Services/CI RelatedList 

In the Script Include function set the query as empty string and see if that works

AnkurBawiskar_0-1751551730723.png

 

 

AnkurBawiskar_1-1751551745593.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I tried this, But it didn't work.