ITSM

[mahesh009]

Which of the following is a key principle of ITIL Service Strategy?

• A. Incident management
• B. Problem management
• C. Service level management
• D. Service portfolio management

[Sandeep Rajput · Accepted solution]

The key principle of ITIL Service Strategy is:

D. Service portfolio management

Service Portfolio Management is essential in the ITIL Service Strategy phase, as it helps organizations manage their services throughout their lifecycle, ensuring they provide value to the business.

Incident management, problem management, and service level management are related to other phases of ITIL, particularly Service Operation and Service Design.

Please mark my response helpful and accepted solution if it addresses your question.

[Dr Atul G- LNG · Accepted solution]

Hi @mahesh009 

Answer is D.  Service Portfolio Management.

[AndersBGS · Accepted solution]

Hi @mahesh009 ,

The correct answer is D.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Ravi Gaurav · Accepted solution]

Hi @mahesh009 

Answer is D.  Service Portfolio Management(spm)

[VishaalRanS · Accepted solution]

Hi @mahesh009 

The correct answer is D. Service portfolio management.

Service portfolio management is a key principle of ITIL Service Strategy, focusing on managing the service offerings and ensuring that the right services are available to meet business needs.

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[VishaalRanS · Accepted solution]

Hi @mahesh009 

The correct answer is D. Service portfolio management.

Service portfolio management is a key principle of ITIL Service Strategy, focusing on managing the service offerings and ensuring that the right services are available to meet business needs.

Thanks, and Regards

Vishaal

Please mark this response as correct or helpful if it assisted you with your question.

[Sai Krishna6147 · Accepted solution]

Hi @mahesh009 

Answer is D. Service portfolio Management.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards

Sai Krishna

[Robbie]

Hi @mahesh009,

I assume your practicing for your SN certs - good luck. You're in good hands with the community ; )

To answer your question directly - D

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Aditya02]

Hi @mahesh009 ,

D. Service portfolio management is the correct Answer.

Service Portfolio Management is a core principle of ITIL Service Strategy. It focuses on managing an
organization's services across their lifecycle, ensuring alignment with business objectives and delivering value to customers.

The other options belong to different ITIL lifecycle stages:

• Incident management: ITIL Service Operation
• Problem management: ITIL Service Operation
• Service level management: ITIL Service Design

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"If you found my answer helpful, please give it a like and mark it as the accepted solution. It helps others find the solution more easily and supports the community!"

Thanks & Regards,

Aditya

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[Anantha27]

hi @mahesh009 

The correct answer is D. Service portfolio Management.

Thank you