ITSM

Sirithalluri
Tera Contributor

‎11-06-2024 08:16 AM

Which mechanism is used to set the number of days after which Resolved incidents are
automatically closed?

BR
Script Include
System Property
Global Properties

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-06-2024 08:18 AM

Hi @Sirithalluri 

 

OOTB is system property.

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Animesh Das2
Mega Sage

‎11-06-2024 08:45 AM

Hi @Sirithalluri ,

 

There is a OOB business rule named 'incident autoclose' that closes a resolved incident automatically that

haven't been updated in the specified number of days.

And, the number of days after which the BR closes a resolved incident is set in 'glide.ui.autoclose.time' system property.

 

 

If this address your question, please mark this response correct by clicking on Accept as Solution and/or Kudos.

You may mark this helpful as well if it helps you.

Thanks, 

Animesh Das

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