ITSM

[Sirithalluri]

Which mechanism is used to set the number of days after which Resolved incidents are
automatically closed?

BR
Script Include
System Property
Global Properties

[Dr Atul G- LNG]

Hi @Sirithalluri 

OOTB is system property.

[Animesh Das2]

Hi @Sirithalluri ,

There is a OOB business rule named 'incident autoclose' that closes a resolved incident automatically that

haven't been updated in the specified number of days.

And, the number of days after which the BR closes a resolved incident is set in 'glide.ui.autoclose.time' system property.

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Thanks, 

Animesh Das