Java API code to create new incident

[chitrat]

Hi All,

Am new to ServiceNow and in the process valuating it.

Here my requirement is I need to create a new incident with the Java code.

Can anyone help me with the API Java code to create new incident on ServiceNow?

Thanks in advance

Chitra

[tony_barratt]

Hi Chitra,

Thanks for getting back with the solution so other Community members can benefit!

Best Regards

Tony

[shivshankar]

Hi Chitrat;

I am trying to call the   service now newly created instance from HTTP Client   but getting the connection time out error .

og4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.
Exception in thread "main" java.net.ConnectException: Connection timed out: connect
            at java.net.DualStackPlainSocketImpl.connect0(Native Method)
            at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
            at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
            at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
            at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
            at java.net.PlainSocketImpl.connect(Unknown Source)
            at java.net.SocksSocketImpl.connect(Unknown Source)
            at java.net.Socket.connect(Unknown Source)
            at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)

Here   are the code   client code:-

import java.io.BufferedReader;
import java.io.IOException;
import java.io.InputStreamReader;

import org.apache.commons.httpclient.Credentials;
import org.apache.commons.httpclient.HttpClient;
import org.apache.commons.httpclient.HttpException;
import org.apache.commons.httpclient.HttpMethod;
import org.apache.commons.httpclient.UsernamePasswordCredentials;
import org.apache.commons.httpclient.auth.AuthScope;
import org.apache.commons.httpclient.methods.GetMethod;

public class GetAction {
            public static void main(String[] args) throws IOException {
                          GetAction restAction = new GetAction();
                          restAction.getRequest();
            }

            public void getRequest() throws HttpException, IOException {
                          HttpClient client = new HttpClient();
                          client.getParams().setAuthenticationPreemptive(true);
                          Credentials creds = new UsernamePasswordCredentials("XXXXXX", "XXXXXXX");
                          client.getState().setCredentials(AuthScope.ANY, creds);

                          HttpMethod method = new GetMethod("https://dev13051.service-now.com/api/now/table/table");
                          method.addRequestHeader("Accept", "application/json");
                          int status = client.executeMethod(method);
                          System.out.println("Status:" + status);
                          BufferedReader rd = new BufferedReader(new InputStreamReader(method.getResponseBodyAsStream()));
                          String line = "";
                          while ((line = rd.readLine()) != null) {
                                        System.out.println(line);
                          }
            }
}

Could you please help me on this.

[tony_barratt]

Hi Shiv,

What is the result of a

telnet dev13051.service-now.com 443

from the workstation where you are running your java code?

or a tracert dev13051.service-now.com

?

To confirm you have network connectivity.

Best Regards

Tony

[shivshankar]

Hi Tony,

Here are the response, I am getting

telnet dev13051.service-now.com 443

Connecting To dev13051.service-now.com...Could not open connection to the host,

on port 443: Connect failed

C:\Users\shivshankar_barik>

[tony_barratt]

Hi Shiv,

Can you reach out to your IT department to determine if they can take steps so that non-browser traffic can access host dev13051.service-now.com on port 443?

Best Regards

Tony