Java API code to create new incident

[chitrat]

Hi All,

Am new to ServiceNow and in the process valuating it.

Here my requirement is I need to create a new incident with the Java code.

Can anyone help me with the API Java code to create new incident on ServiceNow?

Thanks in advance

Chitra

[priyanayak]

Hi Tony ,

Thanks for the quick reply. I am trying with the same code. I m stuck in between.I am getting the following error.

Exception in thread "main" javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

  at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Unknown Source)

  at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(Unknown Source)

  at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Unknown Source)

  at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Unknown Source)

  at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(Unknown Source)

  at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(Unknown Source)

  at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Unknown Source)

  at com.sun.net.ssl.internal.ssl.Handshaker.process_record(Unknown Source)

  at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)

  at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

  at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRecord(Unknown Source)

  at com.sun.net.ssl.internal.ssl.AppOutputStream.write(Unknown Source)

  at java.io.BufferedOutputStream.flushBuffer(Unknown Source)

  at java.io.BufferedOutputStream.flush(Unknown Source)

  at org.apache.commons.httpclient.HttpConnection.flushRequestOutputStream(HttpConnection.java:828)

  at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:2116)

  at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1096)

  at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)

  at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)

  at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)

  at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)

  at PostAction.getRequest(PostAction.java:30)

  at PostAction.main(PostAction.java:19)

Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

  at sun.security.validator.PKIXValidator.doBuild(Unknown Source)

  at sun.security.validator.PKIXValidator.engineValidate(Unknown Source)

  at sun.security.validator.Validator.validate(Unknown Source)

  at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.validate(Unknown Source)

  at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)

  at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)

  ... 19 more

Can help me on this?

[tony_barratt]

Hi Priya,

From the error message, the SSL connection towards your instance at <instancename>.service-now.com is failing for some reason.

I guess you are carrying out a post - so you are invoking this code:

httpPost = new HttpPost("https://instance.service-now.com/api/now/table/incident");

Is your target instance correctly specified?

Also, if you look further up this thread you can see various suggestions to troubleshoot the connection towards <instancename>.service-now.com on port 443.

Best Regards

Tony

[priyanayak]

Thank you Tony for the quick reply.

Yes i troubleshooted it and now the code is running fine. I am able to create incident from java api.

Thank you very much.

[arnie]

Hello Priya,

One of our teams is facing similar issue. Can you please tell how did you resolve it?

Thanks.

Arnie

[Rupali1]

Hello Chitra,

   Please find bellow link ...its really helpful to create the incident  form using  REST API.https://www.youtube.com/watch?v=nJntVpVYpqs

also find the attachments of screenshots which I have created in my instance.

Thanks & Regards,

Rupali Bondar