java.lang.nullpointerexception servicenow portal

[Arun87]

Hi Team,

  I am getting the error which is mentioned in the screenshot. I tried to create  a catalog item request via service portal and by clicking add to cart and then i am proceeding to checkout at that point of time i am getting the error as per the mentioned screenshot.

Can anyone please help me why i am getting the error for this catalog item only. Remaining other catalog item i am not facing the issue.

Kindly help me on the same.

[slacknow]

You could go with try / catch in cloned widget of CSM Search in server script part and you'll be fine.

Like if that do the trick 😉

[Community Alums]

Hi Arun,

Is your issue solved. Am also facing similar issue. Could you please help me on the same.

Regards,

Sirraj

[slacknow]

have you tried ?: "You could go with try / catch in cloned widget of CSM Search in server script part and you'll be fine."

[Community Alums]

Yet to try. So this issue is not related to scripts used in catalog item ? Are you saying issue is related to the widget? But we are getting this error message for only one item.

[Hitoshi Ozawa]

If using Chrome or Firefox, press the F12 key to and select "Console" tab to find the error message.