JIRA integration servicenow

[Betty9]

Does JIRA and servicenow connectivity require any licence?

[Community Alums]

Hi @Betty9 ,

Manage issues, users, stories, and groups in Jira. Retrieve Jira data to use in a flow. Use bi-directional webhooks and subscribe to Jira with a ServiceNow callback URL.

You can get JIRA spoke from Servicenow Store , This spoke requires an Integration Hub subscription.

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

• ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
• ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
• ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
• Integrations - External Authentication Framework (com.glide.external.app)

Note: Some of these plugins are licensable features and require appropriate license, if used outside the spoke implementation.

How to setup ?

Refer to this KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0792632

[shloke04 · Accepted solution]

Hi,

There are couple of ways through which this Integration can be done. Short answer to your question is NO.

You can make use of Rest Web Services to integrate JIRA and ServiceNow like any other Web Service based integration. Sample doc below:

https://blogs.perficient.com/2022/05/18/servicenow-and-jira-integration/

2) There are OOTB spokes available from ServiceNow which are indeed a paid version in case you want to go down that path.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-spo...

[Eric Smith]

Betty9, hello. I do not think you need the license. Perhaps, it depends on the integration you're doing between the systems and perhaps the tools you might be using to connect them. I see shloke04 gave you the link to the snow docs you might need. i do not know if you're using any tool to connect the systems. if you are, it should be specified in the tool's documentation somewhere. we use an integration tool to make the connection between snow & jira and i know what's written in its docs. 

[Mathieu Lepoutr]

Hi Betty

Be sure to check out Exalate as a possible solution for this!

Cheers