Jira Spoke integration Challenges

[shrikant Kahar1]

Hello All,

I have configured the bidirectional Jira-Servicnow Integration using Jira spoke which is working but I'm facing some challenges while configuring and they are..

1. When I'm commenting from Jira side at the ServicneNow side it's showing comment created by "System". I want this system should replace by integration user.

2. A Jira status and Incident state both are having different values then how I can manage that by using flow designer script for bidirectional communication?

Note: I Don't want to use custom field or any script like Client script or Business Rule.

Thanks in Advance

Shrikant

[Ankur Bawiskar]

@shrikant Kahar1 

the user who initiates may not have sufficient role to update.

Did you get a chance to check my above response?

[Bhuvan]

@shrikant Kahar1 

Scenario - Run as System User

Scenario - Run As User who initiates session

I am using Postman to test this and integration user ID is 'Postman API'. When work notes is added with user who initiates session, it reflects the integration user as expected. Check your JIRA Spoke integration configuration and see how to fine tune it.

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@shrikant Kahar1 

Did you get a chance to review this ?

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@shrikant Kahar1 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan