Developer

Remove Export from Data Visualization

We would like to disable the export feature from the Data Visualization in Platform Analytics.In Core-UI, we created a role and based on this export role, we were able to control the export. this was working well. We do not want all the users to expo...

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How to remove the Pencil Icon from list in quote line item (Quote Management Module)

Hi all,I am currently working on the Quote Management module. In the Quote Line Items tab within Workspace, all quote line items are displayed in a list view.We have a requirement to remove the editable pencil (inline edit) icon from this list view. ...

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Update on date in smart assessment GRC.

I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?

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Resolved! ServiceNow + Genesys Cloud = Unified Experience - HELP

Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...

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ServiceNow Developer Guides available on GitHub?

Are there any plans to make the Developer Guides available on GitHub similar to how the main Product Documentation has been made available there?Reference:ServiceNow Community: ServiceNow Product Documentation is Now on GitHubDeveloper Guides

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Resolved! PDI (Australia) missing change management application menu

After provisioning a PDI, Australia release, the change management app menus are missing. I've released and reprovisioned twice with same result.I can verify that the change mgt related tables are there, i can grab the url for change tables, or for '...

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How to Remove the Delete Action from Stockroom Records (alm_stockroom) in Hardware Asset Workspace?

We have a requirement to remove the "Delete" action from Stockroom records (alm_stockroom) in Hardware Asset Workspace so that users are not able to delete stockrooms from the workspace UI.Currently, the Delete option appears under the three-dot men...

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ServiceNow PDI is unavailable

Dear team, Does anyone know what is causing this error? My instance remains inaccessible.Had posted on LinkedIn as well, hardly fetched any responses to my thread there, indicating that this might be just on selected PDIs. Any clue will help or if t...

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How to send outbound emails as a reply in the same email thread?

Hi everyone,I am working on an outbound email integration where the system sends an initial email notification to an external vendor system when a record is created. Later, when the same record is updated, we need to send additional update notificati...

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How to Disable Virtual Agent for a Specific Service Portal

I have Virtual Agent enabled on both the SP and ESC portals. My requirement is to disable Virtual Agent only for the ESC portal while keeping it available on the SP portal. I noticed that modifying the sp_agent_chat_config configuration can disabl...

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Incident Resolution Workspace

When I click the "Resolve" UI Action, it opens the resolution dialog in both Native UI and SOW. However, in the CSM Configurable Workspace, the same UI Action is not working and the dialog does not appear. I am using the same UI Action configuration...

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Installing Discovery Admin Workspace in a PDI? How to remove the MS Teams Graph dependency?

Discovery Admin Workspace, and anything that depends on it, cannot be installed in a PDI, since the introduction of MS Teams Graph as a dependency. When installing, "Discovery," through, "Manage my instance," the workspace is partly installed, but d...

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Application Navigator List visiblilty

Is it possible to use User Criteria on sys_app_module, or are roles the only supported access restriction ? My requirement is to make a module visible/accessibile to a single group of users. Apart from using a Query Business Rule, what are the recom...

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Resolved! Catalog Item Watch List: show columns Name Email and Department for snc_internal users

Hi,I have a watch list in a catalog item, it's a reference to sys_user table. The information shown is: the name, email and department.When I log in as a user with only an snc_internal role, they can see the name and email but not the department The ...

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Hide fields in Incident Form Section Workspace

I have the same field placed in two different sections on an Incident form. Both occurrences of the field are required because they serve different purposes. I would like to hide the field in one section while keeping it visible in the other secti...

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