JIRA spoke issue created / issue updated triggers are not triggering

[manikantac]

Jira Trigger Not Firing in Custom Flow, but OOB Jira Example Subflow Works

Hi All,

I’m facing an issue with Jira triggers in Flow Designer and would like some clarification.

I created a new flow with the trigger Jira → Issue Created / Issue Updated (no conditions).
However, this flow never triggers.

At the same time, the out-of-box Jira example subflow provided by the Jira Spoke:

• Triggers correctly

• Receives the Jira payload

• Works as expected

Both flows:

• Are in the Global scope

• Use the same Jira connection

Since the example subflow is working, the Jira webhook, authentication, and connection are confirmed to be fine.

My questions:

1. Is there a known limitation where newly created Jira-triggered flows do not get registered to the webhook listener?

2. Is the recommended or required approach to clone/extend the OOB Jira example flow instead of creating a new flow from scratch?

Any guidance or best practices for extending Jira triggers in ServiceNow would be greatly appreciated.

Thanks in advance!

[Ankur Bawiskar]

@manikantac 

yes I believe newly created flows require some additional config.

the OOTB subflow works because it's already having a pre-defined config

Bi-directional Jira Webhook Setup 

Jira Integration Hub Subflow Issue 

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