JIRA spoke issue created / issue updated triggers are not triggering

[manikantac]

Jira Trigger Not Firing in Custom Flow, but OOB Jira Example Subflow Works

Hi All,

I’m facing an issue with Jira triggers in Flow Designer and would like some clarification.

I created a new flow with the trigger Jira → Issue Created / Issue Updated (no conditions).
However, this flow never triggers.

At the same time, the out-of-box Jira example subflow provided by the Jira Spoke:

• Triggers correctly

• Receives the Jira payload

• Works as expected

Both flows:

• Are in the Global scope

• Use the same Jira connection

Since the example subflow is working, the Jira webhook, authentication, and connection are confirmed to be fine.

My questions:

1. Is there a known limitation where newly created Jira-triggered flows do not get registered to the webhook listener?

2. Is the recommended or required approach to clone/extend the OOB Jira example flow instead of creating a new flow from scratch?

Any guidance or best practices for extending Jira triggers in ServiceNow would be greatly appreciated.

Thanks in advance!

[Ankur Bawiskar]

@manikantac 

yes I believe newly created flows require some additional config.

the OOTB subflow works because it's already having a pre-defined config

Bi-directional Jira Webhook Setup 

Jira Integration Hub Subflow Issue 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[YashwanthV18760]

Step 1: Navigate to Jira Webhook Registries in ServiceNow.  

Step 2: Add the Jira API token in the Token field.

Step 3: Click on Callback URL, copy the generated URL, and paste it while creating the webhook in Jira.

Step 4: In Flow Designer, duplicate the default Jira process flow available under Subflows (this flow is installed automatically when the Jira Spoke is installed). Configure the flow by adding all the required actions so that when a ticket is updated in Jira, the webhook triggers the flow and updates the corresponding incident in ServiceNow.

Step 5: Before testing the flow, add the newly created flow to the Jira Webhook Routing Policies and associate it with the webhook.