Jira Spoke Issue Type Missing

[Megalithe]

I am in the process of setting up the ServiceNow Integration Hub - Jira Spoke. I've authenticated. Now when using the Flow Designer the Jira Project field (& priority) is pulling values from JIRA, BUT the Issue type is not pulling results in the Create Issue Action.

[Ankit Rawat · Accepted solution]

Hi @Megalithe 

Sometimes it takes time to load the Issue Type in this action. Please refresh the page and try changing the value of Project Key.

[Ankit Rawat · Accepted solution]

Hi @Megalithe 

Sometimes it takes time to load the Issue Type in this action. Please refresh the page and try changing the value of Project Key.

[Megalithe]

Hello Ankit,
Thank you for your reply, unfortunately, I've tried changing projects and its been a day with no results.

[Ankit Rawat · Accepted solution]

Hello Megalithe, 

Then you can try by changing the server_type of connection (IntegrationHub > Connections).

If it is cloud, then change that to server.

[Mathieu Lepoutr]

Hi 

If the Jira project field and priority are pulling values from Jira but the issue type is not pulling results in the create issue action, it may be due to a configuration issue with the Jira Spoke integration. Please check the connection is propoerly configured by navigating to Integration Hub > Spokes > Jira > Connections and checking the status of your connection.

Another route you can take is checking out Exalate, a decentralized integration solution that will make this very straightforward.