Jira Spoke - Jira Token

[Chris32]

I am attempting to set up the Jira Spoke to integrate SNOW with Jira.  Following the example from YouTube, the presenter indicates that there is a built-in Token called "Jira Token" at 7:55.  He anecdotally says that "this can be anything".  I do not have a built in token so it appears that nothing was installed with the app.  Can this literally be "anything"?  I tried it out and it seems to work with a self-created value.

How To - Configure a bi-directional integration with Jira with integrationHub and Flow Designer - Yo...

[Maik Skoddow]

Hi Chris,

the documentation pages on Jira Spoke are your starting point: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/integrationhub-store-sp...

At documentation pages of Jira you will find all information regarding the API token: https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/#get-an-api-token

There are also some videos available demonstration generation of API token, for examplke: https://www.youtube.com/watch?v=5gZz5VR-y9g

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Chris32]

Hi Maik,

Thanks for the response.  The Jira API token is not the issue here.  I created that with no issue following the instructions in the first part of the video.

In the video at the time I mentioned, the presenter selects a verification token which he states was "built-in".  I think this was misleading and incorrect.  I did not have this and had to create one.  I used the instructions from the Jira Spoke documentation under the bidirectional webhook, creating my own token with a random password.  Most systems create the tokens randomly for you, but in this case ServiceNow does not.  This seemed unusual to me, but it ended up working.

Thanks,

Chris

Create a token

Create a token to embed in the Jira webhook URL.

Before you begin

Role required: admin

Procedure

1. In the navigation filter, enter token_verification.list.
   The system displays records in the Token Verifications table.
2. Click New.
3. On the form, fill the fields.

   Token Verification form

   Field	Description
   Name	Unique name to identify the token. For example, Jira token.
   Description	Description of the token.
   Token	Authentication token. This token is encrypted and embedded in the URL.

Result

The token is created to be embedded in the Jira webhook URL.

[Ritvik]

Hey, I am facing the same issue. Were you able to resolve this issue. What is the token that they refer to and where to get it?

[Chris32]

Hi Ritvik,

the answer is in my second post: I used the instructions from the Jira Spoke documentation under the bidirectional webhook, creating my own token with a random password.

You will need to generate the token yourself.  I used LastPass to generate a long random txt string, but you could use whatever you want.  Most systems generate a random token for you, but not ServiceNow.  I guess it provides more flexibility this way?  😉

Hope this helps.

Chris