Jira worklog to servicenow Time card integration

Jagen Chinnapul
Tera Contributor

‎06-15-2026 03:42 PM

Hi All, 

I am currently working on integrating Jira with ServiceNow PPM, and I’m looking for guidance and best practices to achieve the following use case:

Requirement Overview

  1. Once a Project is created in ServiceNow, a corresponding Project/Space should be created in Jira.
  2. Under that space, the Jira team will:
    • Create Stories
    • Create multiple Sub-tasks under each story
  3. When a developer is assigned to a story/sub-task, they will:
    • Log work hours in Jira (Worklogs)
  4. These logged hours should:
    • Be integrated back into ServiceNow
    • Automatically create/update Time Card entries under the corresponding Project
I would appreciate any guidance, reference implementations, or best practices from others who have worked on similar integrations.
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