Password reset url taking to login page

[Tapish Sharma1]

Hi folks, 

I have enabled password reset for local users that are contacts . When the receive the password url link, the link takes them to login page. Not sure why is this happening. How can we redirect them to password reset page instead of login page. The password reset page is Ui page and users should be able to access that.

[Samaksh Wani]

Hi Tapish,

Try this :-

instance_URL/$pwd_reset.do?sysparm_url=ss_default

Plz Mark my Solution as Accept and Helpful, If you got help from it.

Regards,

Samaksh

[Tapish Sharma1]

Hi Samaksh, 

Thanks for your reply, but I am struggling after this step , once the password reset is requested an mail link is sent to user for resetting the password. When user clicks that link that is asking to login

[Samaksh Wani]

If this is your PDI then

Try resetting your password from this link, it will work.

https://signon.service-now.com/x_snc_sso_auth.do?pageId=username

Plz Mark my Solution as Accept and Helpful, If you got help from it.

Regards,

Samaksh

[Samaksh Wani]

Hello tapish,

Can you plz mark my solution as Accept, if your issue got resolved, It will help other users as well.

Regards,

Samaksh