Journal entries added when activity field changes

[Jan Post2]

Hi,

Where is the logic/code that adds a comment to the activity stream whenever a configured activity field changes. For instance when the assignee is changed the activity stream get a new comment stating field change from A to B and this was done by Y.

Regards

Jan

[Dr Atul G- LNG]

Hi @Jan Post2 

If I am not wrong it is OOTB but yes comments not added. 

Will this not work:

[Sohail Khilji]

HI @Jan Post2,

Ideally state field on the incident record is audited by default and hence any state change on the incident record will be captured in sys_audit table, then the same would be populated in sys_history_line table, eventually it would be populated in activity stream on incident record.

I hope this helps..