Journal entries added when activity field changes

Jan Post2
Tera Contributor

‎03-29-2024 04:28 AM

Hi,

 

Where is the logic/code that adds a comment to the activity stream whenever a configured activity field changes. For instance when the assignee is changed the activity stream get a new comment stating field change from A to B and this was done by Y.

 

Regards

Jan

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-29-2024 04:54 AM

Hi @Jan Post2 

 

If I am not wrong it is OOTB but yes comments not added. 

 

Will this not work:

AGLearnNGrow_0-1711713271402.png

 

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Sohail Khilji
Kilo Patron
Kilo Patron

‎03-29-2024 05:10 AM

HI @Jan Post2,

 

Ideally state field on the incident record is audited by default and hence any state change on the incident record will be captured in sys_audit table, then the same would be populated in sys_history_line table, eventually it would be populated in activity stream on incident record.

 

I hope this helps..


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