Journal Field new line is not working through script

[neethu4]

Hi All,

I used this below code for adding note in comment field but "\n" is not giving new line in comment field.

Please let me know any issue in this script

var comments_ritm = " This case has been created from "+number;

var comments = current.comments.getJournalEntry(-1);

ca.comments = comments_ritm+"\n\n"+comments;

Thanks,

Neethu

[syedfarhan]

Try this:

var comments_ritm = " This case has been created from "+number;

var comments = current.comments.getJournalEntry(-1);

ca.comments = comments_ritm+ "\n comments";

-Syed

[neethu4]

This is comming as like below

This case has been created from RITM comments

[neethu4]

var number= gs.getMessage(["[code]<a   href =sc_req_item.do?sys_id="+ current.sys_id +">"+ current.number +"</a>[code]"]);

var comments_ritm = " This case has been created from "+number;

var comments = current.comments.getJournalEntry(-1);

ca.comments = comments_ritm+"\n\n"+comments;

may issue with number? i tried adding \n in number also.

[Chuck Tomasi]

Does it work if you use a "simple number" like the following?

var number= current.getValue('number');

var comments_ritm = " This case has been created from "+number;

var comments = current.comments.getJournalEntry(-1);

ca.comments = comments_ritm+"\n\n"+comments;

[neethu4]

Yes,that time it is working

This case has been created from RITM000001

2017-07-20 23:36:19 - Neethu (Customer Visible Notes(comments)) efewr

2017-07-20 23:36:23 - Neethu (Customer Visible Notes(comments)) weew