Rest API - Create a ticket, Assigned_to field
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10-26-2022 09:03 AM
I am in the process of changing some code over from the old SOAP methods to use the REST API to create tickets.
I have run into an issue where the assigned_to field will never fill in but I can fill in just about anything else using the login and password we use to make the API calls.
I am just putting in the person's name \"assigned_to\":\"Fname Lname\" which I believe worked just fine using SOAP but no longer works here.
Is there some kind of role missing?
I can create tickets and so far I can add the following fields, category, subcategory,caller_id, assignment_group, short description, and contacttype
assigned_to does work fine in the API explorer under my credentials.
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10-26-2022 10:55 AM
Same thing with due_date.
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10-28-2022 07:06 AM
Trying to assign a ticket using a PUT or PATCH also does not fill in the assigned_to field. Doesn't matter what we use, sys_id, email, logon, etc.