Journal Field new line is not working through script

[neethu4]

Hi All,

I used this below code for adding note in comment field but "\n" is not giving new line in comment field.

Please let me know any issue in this script

var comments_ritm = " This case has been created from "+number;

var comments = current.comments.getJournalEntry(-1);

ca.comments = comments_ritm+"\n\n"+comments;

Thanks,

Neethu

[neethu4]

I believe the issue is with Code tag ,if i remove that it will show the work notes with \n.But it required as the RITM number should be updated as hyperlink

[neethu4 · Accepted solution]

The issue got fixed by using following script

var number= gs.getMessage(["[code]<a   href =sc_req_item.do?sys_id="+ current.sys_id +">"+ current.number +"</a><p>[code]"]);

var comments_ritm = " This case has been created from "+number;

var comments = current.comments.getHTMLValue();

ca.comments = comments_ritm+comments;