Journal Fields in Filter Builder of the List View

Lhora Alvarez
Tera Sage

‎08-20-2024 06:40 PM

Hi all!

I want to search incident records by Additional Comments fields.

I added the filed in the list view. However, when I tried to use the filter builder, the field is not included in the list.

LhoraAlvarez_0-1724204329008.png

 

I am aware that we can use Keywords in the filter, but it seems that it will include all fields and not restricted to Additional Comments.

Is there any workaround or possible solution to this?

0 Helpfuls
  • 268 Views
1 REPLY 1

Bhavya11
Kilo Patron

‎08-20-2024 09:47 PM

hi @Lhora Alvarez ,

 

ServiceNow does not allow filtering on journal fields directly from the list view.

workaround

1. you can create a scripted filter to achieve this 

2.create a database view for journal table & incident table(provided if additional are added to record).

 

Please mark helpful & correct answer if it's really worthy for you.

 

Thanks,

BK

0 Helpfuls