If you are experiencing issues with the Journey management portal not displaying correctly on your company's system, here are a few things you can try to troubleshoot the issue:
Check the browser compatibility: Make sure that you are using a compatible browser for the Journey management portal. Some browsers may not support the latest version of the portal.
Clear browser cache: Clearing your browser's cache and cookies can often resolve display issues.
Check the plugin configuration: Ensure that the Journey management plugin is installed and configured correctly. Make sure that the plugin is activated, and that the plugin version is compatible with your ServiceNow instance version.
Check the UI policies: Make sure that the UI policies for the Journey management portal are configured correctly and that the policies are not causing any issues.
Check the access controls: Verify that the user has the correct roles and permissions to access the Journey management portal.
Check the portal logs: Review the portal logs for any error messages that may provide clues as to why the portal is not displaying correctly.
Check the journey management configuration: Verify that the journey management configurations are set correctly.
It is also recommended to check the journey management documentation and release notes, to make sure that there is no known issue that might be causing the problem.
If none of the above solutions resolve the issue, it may be helpful to reach out to the ServiceNow support team or consult with a ServiceNow administrator for further assistance.
