Developer

How to find Duplicate Records with more than one attribute as duplicate

Hello Experts, we can find out duplicate records for a specific table. Thats ok.However can anyone assist how can we meet these 1. we want to search from tables where 'principal Class= TRUE' in Table cmdb_class_info 2. Also attributes for duplicate...

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Interactive Filters on Dashboard Not Responding and Showing "Security Constraints Prevent Access"

Hi Community,I am encountering an issue with Interactive Filters on a ServiceNow dashboard in our Test environment.When a filter value is selected, the dashboard widgets/reports do not refresh dynamically. Instead, the system displays the following e...

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What will happen if column is missing on staging table

Hi Everyone,We had a column on the staging table called Response SLA Source (u_response_sla_source). The column name existed in the system, but its label was missing. Because of this, the field was not visible in the list view, form view, or even in ...

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User with 'skill_admin' role can add and remove group members from the group

As shown in the image, I am unable to add and remove group members from both the group whose name starts with "RM" and whose name does not start with "RM". I want that a user with 'skill_admin' role should be able to add and remove group members from...

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Able to see Activity Stream but customer contact unable to add the comments in the Change Request.

Hello Everyone.I need help on the Approvals form i.e., we have Approvals Menu on the Business Portal, the issue is if end user is open the Approval form they are unable to see the Additional Comments input box.Where as Admin can see them.I have creat...

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Standard Change not moving to Assess

Hi,I'm trying to add an Assess state to the Standard Change flow.Current setup:Added Assess (-4) stateAdded transition New → AssessAssignment Group is populatedRequest Approval UI Action sets state to -4Issue:When I click Request Approval, the change...

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SCTASK Approvals Not Appearing in My Tasks Open Tab in Portal

Hi,I am working on a requirement where approvals need to be displayed in the My Tasks widget under the Open tab. Currently, the Open tab is displaying approvals generated at the RITM level. However, in our scenario, approvals are being created at the...

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ServiceNow Azure AD integration with SCIM for user provisioning

Hello Team, I am doing the integration with Azure AD with SCIM plugin for user provisioning and completed the steps till connection, Azure AD is successfully connected with ServiceNow but when we try to create one user the getting error any sort of p...

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"You must attach a file to submit the request" Error message change language

Trying to get the message "You must attach a file to submit the request" to display in other language on Portal catalog item page. This message appears when a user tries to submit a record producer without attaching a required file.I want to translat...

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High Latency on ServiceNow Incident Calls (/api/now/table/incident)

Hi All,We are experiencing performance issues with calls to the ServiceNow Table API:POST /api/now/table/incidentWe have noticed that a significant number of requests are taking more than 20 seconds to complete, with some requests reaching 27 seconds...

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Veza OAA

HiI'm new to Veza Open Authorization API (OAA) Open Authorization API | VEZA DEVELOPERS I want to build a connector for a home-grown application. I understand one can write a custom connector using OAA. Looking at the sample provided it's clear how t...

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Which column refers "from" in sys_email table?

I am trying to implement inbound email action via flow designer.I need to trigger the flow and create incident record only when i get an email from particular email address. Here, i am creating the emails using bg script as we dont have such emails ...

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ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks!

The ServiceNow Developer Advocates Get Real: An AMA Recap What happens when you get the entire ServiceNow Developer Advocacy team together for a live "Ask Us Anything" (AUA) session? A whole lot of candid advice, a few laughs, and some insight...

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Application Navigator/All Menu Configuration

What is the best practice for configuring the Application Navigator (All Menu) for users?We have come across varying answers from restricting by role to disabling or even deleting applications and modules. We would like some clarification about what ...

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How to check from which Datacenter my instance is hosted

There are multiple ways to check the data location of your ServiceNow instance. 1. Go to /stats.do on your instance 2. Please check for "Connected to cluster node:" 3. You should see something like this - app130067.gva201.service-now.com:instan...

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