KB Approval Notification - How to include KB article fields such as Short Description and Author?

[Chase Stevenson]

Hello, we have an approval notification that gets sent out when a KB article is set to published state by the submitting user.

The KB managers have to approve the article before it gets published, else it will revert back to draft.

In the notification, I am unable to call the fields from the KB table such as Short Description, Author, etc.

Notification:

When I try to add ${author} or ${short_description} the notification leaves those values blank as it cannot pull them from the [kb_knowledge] table, as the notification is generated from the [sysapproval_approver] table:

How do I get the notification to show these fields from the KB article?

[Shane J]

Instead of  ${author} have you tried ${sysapproval.author} ?

[Chase Stevenson]

Shane, as far as I know, sysapproval.author is not a valid field as I cannot find "author" in the sysapproval field list.

I did try sysapproval.short_description and sysapproval.opened_by and sysapproval.sys_created_by and still got the same result:

[Shane J]

Ok, how about ${sysapproval.kb_knowledge.approver} ?

I'm using this in an e-mail notification and it works:

Here are the request details that were submitted:
Request Made: ${sysapproval.cat_item}
Requested By: ${sysapproval.request.opened_by}
Requested For: ${sysapproval.request.requested_for}, ${sysapproval.request.requested_for.title} in ${sysapproval.request.requested_for.department}

[Chase Stevenson]

I did try the sysapproval.kb_knowledge but still got the same result:

I'm unsure why I can't call the fields from the kb_knowledge table, it was my understanding that the sysapproval.table method was the way to do so.