We have a custom application published in ServiceNow store. We have a vendor instance through which we are developing the application. For testing the application in different ServiceNow versions, we use PDI instances; by, first creating update set f...
hi all,I am using Flow Designer and inside that Flow Action is called. Output of Flow Action is JSON (Response Body){"ObPrivateID":"61603","ObCityID":"86af8877c919712c332b3d47f3a01280b43756a","cacheKey":null,"errorCode":null,"errorMessage":null,"ha...
We have a custom app we have published in ServiceNow store. Currently we want to publish a newer version. If in case if we discover some new uncaught bug, is it possible to delete the newer version from the store? or probably hide it? Just to prevent...
I don't get the "View" context menu in forms. It works in lists! I've tried left- and right-cliking everywhere on the form header and read the Wiki:View Management - ServiceNow Wiki The only way for my is to change View on a form is to change it on ...
We have a custom app published to ServiceNow store, currently we are releasing a newer version of the app. The app has custom data tables which have change requests and incident tickets created by our client side app. These tables are created by exte...
Hi all, When adding a field to a CMDB table, such as cmdb_ci or cmdb_ci_netgear, I've noticed that multiple new records get created in the dictionary, one for the new field on the 'target' table and then one for a new field on each child table. But, ...
Hello All, I am new to ServiceNow and currently exploring the Next Experience UI. Previously I have been using UI16 and now trying to migrate it to Next-Gen UI. Now, one thing I was trying to do is that I had some custom scripts in UI16, but as Next ...
The default Business Rule "Process State Change" closes a pm_project when all thepm_project_task are closed and opens the project if one of the pm_project_task are opened. Users are using this behavior to get around metrics of missed project deadline...
Hi Team , There is a difference behavior between Portal and Platform ends. We have catalog called Lost or Stolen Device. Based on device type, a Short description is populating . For example, if I choose device type is 'Laptop' >> In short descrip...
Hi everyone! Is there any other way to separate the bytes of a PDF file without using the GlideSysAttachmentInputStream API? Since there is no clear documentation on the subject, I understand that ServiceNow does not guarantee support for this API. B...
I am trying to setup a script to remove and redact PHI and PII in my instance. When running in sandbox, i get an error even when i am running with elevated privelage and as admin: (function() { // Define the table to scan and the fields to check...
Hi, When we create a request from walk-up interaction record from workspace, how do we that request number to work notes of IMS record and how to add IMS record number to RITM? Please assist
We are working to manage Citrix Cloud licenses using ServiceNow. However, the current SAM Pro Citrix Publisher Pack supports only on-premises XenApp and XenDesktop applications. Out of the box, it handles only on-premises license servers through Di...
Evening all We are having an issue on virtual agent in which we are trying to add the option to ask "Human please" along with other variations of that phrase so a user can route to a live agent however the only way we get it working is if it goes "th...