Hi Experts, I want to add extra condition to check in my inbound action whether the email subject contains INCIDENT or not . There are many places where I need to check this so thought of putting it in script include and calling it in condition but i...
While creating change request some persons are unable to select the CI, it is showing no records found. But he is able to see in the CMDB table.
Can someone help me with what this error means? I received this error in my flow under the "Submit a Catalog Item" action. I'm not sure what went wrong?
Hi, is there a way to get servicenow logs. As i'm trying to integrate servicenow with my patch management tool. Here i'll be creating Change requests for every patch available for a device/software. So just in case the Change request creation fails ...
hello,i need to make the submit button redirect to SOW workspace for itil users only (and stay ootb for non itils users)the redirect is supposed to be to:/now/sow/record/sc_req_item/ + new RITM's sysid;how can i do that?
Hello Team, I have one variable called "Application " which refers to cmdb_ci_service_discovered table . on the selection of Application we need to populate the cis runs on that particular application in other variable called server cis . I have wri...
Hi ServiceNow!I am looking for a solid API development platform to begin a small project. I have consulted many different platforms that mention Postman and Bruno to be very good API platforms. However, I am trying to look for an "all-in-one" kind of...
I am trying to create new action for which assignment group member should have access to click or use that UI action Can you suggest me how to create the Condition for that.
Hi, I want to Populate list of child values from relationship (cmdb_rel_ci) table filtering condition ()in "vm name" variable of catalog item, which is reference field refers to "cmdb_ci_vmware_instance" table(this is referring to the instance table ...
Hi All, I m trying to create a business rule for RITM recordsso If a RITM status changes from Open to Closed Complete (which happens automatically when catalog tasks are closed) and so when those conditions are fulfilled I want to update the State ...
we have ran the fix scripts to remove the inactive users from groups and roles table by using fix scripts.Users are removed successfully from all their groups and their associated roles.but when we tried to run the fix script to remove the users from...
I have a requirement to capture value of requested for while redirecting user to another catalog item form when a specific value is selected in service affected dropdown. Requested for is a reference field which is editable. I am able to redirect to ...
Hi, I want to display"Major Incident" Text image behind the number field when Major Incident state is accepted in form view and list view.Below is the code I have written to achieve this : Please help me achieve this
Hi , i wanted to know where are the topic block variable stored ss:
Hi all, In virtual agent, I have a topic where users are asked to create a contact. They are asked all the question and from their answers, a new contact should be created. To achieve this, I have used the record action utility and added the fields t...
