Hi,I have a requirement, where I have to create a field named "Sandbox Name", and I have only a couple of users and groups to be able to edit the field. The users who can edit the "Sandbox Name" field are IT Manager and Team Lead. I groups are Suppor...
Hello In OOB Case table in workspace view we have 2 related list Attached Knowledge and Knowledge Gap But when a case has knowledge article attached to it, and we create Knowledge Gap, that knowledge article is not getting attached to knowledge gap(...
Need to implement business rule to abort the action for not resolving an incident for a particular user and user is not having admin role. Please suggest me how to implement.
Is it possible to restrict the attachments to be viewed or opened by "ONLY" the assignees of the assignment group? Because attachments contain client sensitive information?
Hello. I am using Script Debugger to step through some server side scripts in our instance.As a developer (a user with "script_debugger" role and other privileges allowing navigation to source code like Script Includes), I am able to:Navigate to the ...
Hi All, I have created two flow variables one in parent flow and other in subflow , how do I pass the value of this flow variable from parent to subflow and subflow to parent. Thanks in advance
Hi,I have requirements as below, please let me know the best way to achieve it. (How to do it using a BR) 1 - When the admin role assigned to the user in PROD instance then in lower instance the 'Prod Admin' field in lower instance should get checke...
will it be good approach to use escalation for incident purpose
Hello, Please find below use case which is commonly ask in interviews. If the short description in incident form is 'Software' then that incident should be assigned toSoftware assignment group. how can we achieve it and write a script for that. Pleas...
Hi Everyone,We have started facing issue in visibility of attachments on the records. When the user/admin creates any record and uploads any attachments and submits the form, the attachments are not visible on the record, not even from backend. This ...
I have created a catalog item that will have two tasks. The first task will be assigned to one of the 20 users based on the variable the end-user chose from a drop-down list of the existing emails. How Can I link the Catalog Task (Assigned To) to the...
How to modify/remove the "Search Global" text in the global search bar?I want to edit/remove this "Search Global" text that is there by default. Is there any solution for this?
Hi Developers, We have a feedback widget that we are using from the ServiceNow store, the Feedback Widget app. https://store.servicenow.com/sn_appstore_store.do#!/store/application/b1b464e20fb00300c1098b9ae1050e6c/2.4.3?sl=shHowever, the modal windo...
Hi, I have deactivated one Catalog Item and also changes Availability to Desktop only but I am still getting the Catalog Item 'Active' in portal. Is there any way or any configuration, so that I can remove the catalog item from the serviceportal . Th...
Hi Experts,I want to send one notification that contains an instance URL in that notification. I want to add an instance version as well in that notification. Like (Instance Version: Vancouver (if possible add patch number as well like Vancouver-07-0...
