This issue is probably due to an import of bad data when we 'tried' to move to a green field instance. Unfortunately for us, management complained that they needed the legacy data and now we are stuck cleaning up the messes of the past.In any case, ...
I have a Rest API that wraps an OOTB Rest API. I wish to include the authorization when calling the OOTB Rest API. I have a prototype using Basic Auth, but I get a 401 when calling the OOTB Rest API. Here is my code (function process(/*RESTAPIRequ...
Hi All,I have a public survey which I am creating and I want the location of the user (being passed in the URL) to populate a location question in the survey. There are various articles online that mention setting the default value of the question to...
I'm aware you can pull the Node logs to view inbound HTTP requests & results, but this IS NOT a great design to debug integrations in ServiceNow. (especially in Production environments)ServiceNow has an "Outbound HTTP Requests" log table.Why isn't th...
Hello, I have a custom date/time field placed in the incident form - once this is changed a business rule is triggered and notification should be sent at the time specified in given date/time field. In my Business Rule I decided to use this method: g...
Currently I am attempting to create a new button on the top row of Flow Designer that performs a certain functionality when clicked. However, I am having a hard time getting the button to appear. Below is the UI script that is handling this. UI Scri...
i am building out a reference qualifier advanced script that when the service field is populated the service offereing field is filtered based on the selected service. I believe database views would be needed for this but i have no experience in this...
I have a Status field that has 8 choices. I only want a user with a particular role to be able to choose the "Cancelled" choice (only when the status is "Review", so I created an onload Client Script to check if the user has that role and removeOpti...
Hi All, I have integrated MS-teams in my instance, In service operations workspace (SOW) under collaboration when i hit 'start teams chat' if the caller is from the organization it works fine and i can directly reach out to him through teams, what if...
We have an intranet site and have various links to specific catalog items across pages on the site so when customers find what they need, they can click they link to go to the catalog item directly (instead of having to know which way to navigate thr...
Using the custom integration get the article from sharepoint from servicenow. based on the search needs to show an results in servicenow.
Hi All, In virtual agent i want to add live agent support topic and when I use it in MS teams it should start conversation with ServiceNow online user and chat should happen please share me the input Thanks
Hi Team,I have one requirement: Populate assigned to field based on assignment group in the catalog item and When we are not select any assignment group, in the assigned to field I need to show all users. Could you please help me on this I need to co...
Hello everyone, I am pretty new to HRSD and need your help. I am asked to configure the state transition for HR CASE MANAGEMENT I would to like to know how can I create one state model and on which HRSD table so that the state lifecycle works on all ...
Hello all,I am currently working on a catalog item that allows the user to select an optional reference field at the top of the form. If the field is selected, other fields should auto-populate with information from this using the Auto-populate featu...
