Instance offline
Can someone explain why my developer instance is showing as offline and how do I get it back online?
Forum Posts
Resolved! Trigger scheduled job every month second 'week' 'monday'.
Hi all, how to run a scheduled job every 'month' second 'week' 'monday'.can someone suggest the conditional script for this. Thanks in advance.
Resolved! On-Change Client Script
Hi All,I need to display different sets of categories based on the selected Service field. I created an on-change client script for the Service field, and it works as expected when I initially choose a specific service, showing the relevant categori...
Meta Tag Usage in ServiceNow HR Knowledge Articles
Hi,I’m seeking advice on using meta tags in ServiceNow HR Knowledge Articles. Given the varying recommendations from older sources, I would like to understand the best practices for 2024. Specifically, I have a few questions: Ideal Number of Tags: Wh...
Resolved! Location should be populated based on Configuration Item Selection
Hi Team, I have Location, Company and Configuration Item fields on Incident form, three are reference fields, My requirement is if i select Configuration Item, Location should be auto populated. If that CI doesn't have location data, company should b...
Advice Needed: Implementing Multi-Level Search Categories and Multi-Category Item Assignment
Hi,I’m looking for advice on search functionality. I've been told that what I need may not be possible. Specifically, I need to know: Can you create sub-categories? For example, under the category "Benefits," have sub-categories like "Health Benefits...
Microsft ADv2 spoke - need to modify an action to only use a specific connection
I've been tasked to add user to a specific set of AD Group for users in a domain separated environment. I've just started using IntegrationHub and have been struggling getting my First project done. Not that 1 is being validated, the next one is a bi...
ACL to show a particular field to few groups and users having ITIL role and hide for others
Hello all, Can someone help me how to write ACL for the below condition in incident table.I have created a new field (checkbox) in incident type and only certain users should be able to check this while for others this field should not be visible.ACL...
Coloring Rules for multilevel pivot report
Hello, Below is a screenshot of the coloring format I am trying to replicate. The coloring scheme indicates where the value is from the target.Green = less than targetRed = Greater than target Because I have a moving target based on the SLA Definitio...
is there a way to open catalog items as a new tab in agent workspace, from a module?
ServiceNow has an out of the box UI action that opens calalog items, called create request(g_service_catalog.openCatalogItem('sc_cat_item', '-1', params)). But in order to do this you have to have a case. I was wondering if its possible to create an...
Knowledge Workspace UI Action with no UI Action
We have an instance with a UI Action called "Retire" in the form for Published items in the knowledge workspace. There is also a "Retired" action in the "More Actions" section that does nothing. We inactivated all "Retired" UI Actions except for the ...
Catalog items and ui policies
i have an exercise where im asked to create an item in service catalog with : N°ContenuHandling rulesTypeMandatoryModifiableConditions and Visibility1Demandeurget automatically the cinnected userR(User)NNAlways 2Bénéficiaire R(User)YYAlways 3Outils d...
Change email notification for approval in flow designer
I have a request to change the subject for an email notification for the approval task generated in flow designer. The department wants the location included in the email subject line. ie "Requested Item RITM0010000 Approval Request - locationNumbe...
Resolved! Best way to encrypt and decrypt a string?
Hi to all,I have an include script that generates a password automatically, I would like to save this value in a field of a custom table, but in encrypted way not visible to users who access the table.Also I would also need to decrypt it later to sen...
Set variable ReadOnly when Multi Row Variable Set not empty
Hi all, I need some help or guidance on how to set a variable Read-Only when the Multi Row Variable Sets (MRVS) not empty i.e. once it populated at least one item.Basically, once I added Report Name & Email the field outside of MRVS should be set to ...
