KB Approval Notification - How to include KB article fields such as Short Description and Author?

[Chase Stevenson]

Hello, we have an approval notification that gets sent out when a KB article is set to published state by the submitting user.

The KB managers have to approve the article before it gets published, else it will revert back to draft.

In the notification, I am unable to call the fields from the KB table such as Short Description, Author, etc.

Notification:

When I try to add ${author} or ${short_description} the notification leaves those values blank as it cannot pull them from the [kb_knowledge] table, as the notification is generated from the [sysapproval_approver] table:

How do I get the notification to show these fields from the KB article?

[Shane J]

Email templates are just another way to deliver the same text for the notification to run, so I wouldn't expect different results by simply using one.

Look at this as a learning experience, if you really dig into Mail Scripts you can do some interesting things in Notifications you probably can't within the standard HTML ui.  (Note I am not normally this cheerleady, but I've been where you're at so many times over the years it's hard to be anything but at this point 😉 ).