KB Catgeory drill down is missing when I click on Copy Permalink on Service Portal

[Harsha Pandey]

Hi,

When I go through Home page and open an article through a process using expand and collapse, the drilldowns are available but when I click on Copy Permalink and open it in another window , the drilldowns , expand and collapse is not present.

3 main categories-> Hello, World, SN..Under this after expansion there are subcategories , this expanded view is not present when permalink url opens up.

Please help.I cannot provide screenshots due to client restrictions. 

Thanks,

Harsha

[GlideFather]

Hi @Harsha Pandey,

I just wanted to ask you for a screenshot 😄 it's not clear to me what drilldowns you're talking about.

Please request a PDI and show us a screenshot from there indicating where is the issue

[Harsha Pandey]

Hey,

Drilldowns I mean the KB categories and sub categories that shows up when I click on + symbol (expand) and - (collapse).

Like I said there are 3 main categories and after expanding those the subcategories comes and we select any of the articles from there and open it. Now when we click on Copy Permalink , the left handside KB categories and subcategories view goes missing , it should be same like in Homepage, the expanded and collapsed categories.

The portal is customized , the application is customized, so I will not be able to replicate it.

Thanks,

Harsha

[GlideFather]

@Harsha Pandey It's still not clear to me 🙂

do you mean this?

Is it /kb, /sp, /esc, ...?

Please provide any details, I cannot solve mysteries not knowing what's it about 😕 😞

[Harsha34]

The URL is different for both, we need to fix the URL. Anyways, thanks for replying