KB Catgeory drill down is missing when I click on Copy Permalink on Service Portal

[Harsha Pandey]

Hi,

When I go through Home page and open an article through a process using expand and collapse, the drilldowns are available but when I click on Copy Permalink and open it in another window , the drilldowns , expand and collapse is not present.

3 main categories-> Hello, World, SN..Under this after expansion there are subcategories , this expanded view is not present when permalink url opens up.

Please help.I cannot provide screenshots due to client restrictions. 

Thanks,

Harsha

[GlideFather]

Hi @Harsha34,

is this somehow related to the requirement of @Harsha Pandey??

[Harsha Pandey]

Yes:). Its a different account . 

The URL of the homepage is different from the copy permalink but as soon as I am adding kb_category = abscvhjjhjk....; (sys id), it is giving me the expansions of categories.

Do you have idea about how to change the URL through script in widget?

Thanks

[GlideFather]

Sorry I don't understand your question, let's hope that somebody else will notice and could help you. But I need more details to understand it 😞 this is like going to hospital saying "it hurts" but not specifying anything so you don't know what doctor to see... :(((

[Harsha34]

Thanks for replying 

[GlideFather]

Not really 😞 is that even ServiceNow? 😛 I really cannot see a thing 🙂 

sorry I won't be able to help you...