KB Catgeory drill down is missing when I click on Copy Permalink on Service Portal

[Harsha Pandey]

Hi,

When I go through Home page and open an article through a process using expand and collapse, the drilldowns are available but when I click on Copy Permalink and open it in another window , the drilldowns , expand and collapse is not present.

3 main categories-> Hello, World, SN..Under this after expansion there are subcategories , this expanded view is not present when permalink url opens up.

Please help.I cannot provide screenshots due to client restrictions. 

Thanks,

Harsha

[Harsha Pandey]

Yes, you got it, the same widget. The portal is customized .

So,  I am expanding application and I opened subcategories within it. This view is not working when I open through copy permalink. I mean the the application does not seem to be expanded.

[GlideFather]

@Harsha Pandey please share some details, nobody can help you if you keep it secret 😉