KB Tagging Report: Knowledge Attached vs Not Attached Percentage Graph

sushilbagad
Tera Contributor

‎07-28-2026 11:44 PM

I am trying to create a dashboard report that shows the percentage of incidents with a Knowledge Article attached versus incidents without a Knowledge Article attached in a single combined graph (monthly trend).

My objective is to display:

  • Total incidents created per month
  • Percentage of incidents with KB attached
  • Percentage of incidents without KB attached




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sushilbagad
Tera Contributor
In response to Tanushree Maiti

‎07-29-2026 12:32 AM

Thank you for sharing the references. I reviewed them, but my requirement is slightly different.

I have already created a Database View between Incident and KB tables to identify KB-tagged incidents. My challenge is displaying both KB-attached and KB-not-attached percentages in a single visualization using Reporting or Platform Analytics.

Has anyone implemented a similar dashboard? If so, could you please share the approach or report configuration used?

Thanks in advance.

 

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sushilbagad
Tera Contributor

‎07-29-2026 05:51 AM

sushilbagad_0-1785329424626.png

Please refer this screenshot for requirement.

 

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