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‎06-15-2022 09:32 AM
Is there a way to view how many times a KB article has been attached to incidents?
Thanks,
AJ
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‎06-15-2022 01:48 PM
I don't think there is anything out of the box that will show if it was specifically attached to an incident. Since when you click attach it only puts the URL into the comments.

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‎06-15-2022 10:01 AM
Hi AJ,
- You can find the Used and Viewed count on the Kb_Use Table (kb_use.list).
- You just have to enter the Article num to view the details.
- Please check the screenshot.
This Thread will explain you more :https://community.servicenow.com/community?id=community_question&sys_id=551fce61db6da050fa192183ca96...
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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‎06-15-2022 02:18 PM
Thanks Sandeep, but this doesn't show how many times a KB article has been attached to incidents. Your link to a previous post does show that it is currently not possible.
- AJ

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‎06-15-2022 01:48 PM
I don't think there is anything out of the box that will show if it was specifically attached to an incident. Since when you click attach it only puts the URL into the comments.
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‎02-21-2024 06:32 AM
Here's the replies I received from my similar question posted. Hope this helps.